Privacy Policy
We collect information about you to process your order, manage your account, respond to your queries, ensure the continuity of our business and, if you agree, send you information about our products and offers tailored to your interests and preferences.
We will share your information with our service providers and our affiliates for the purposes above, as well as with regulatory authorities where required by law. We will not share your personal information for marketing purposes with any other organization.
To learn more about your rights and how we use your personal data, please read our detailed privacy notice below.
1. Introduction
Welcome to Charmante Gems’ privacy notice. Charmante respects your privacy and is committed to protecting your personal data and making sure you understand our privacy practices. This privacy notice describes the personal data we collect through our website www.charmantegems.com (“site”), how it is used, and your choices regarding this data.
2. Who is Charmante?
Charmante Gems Inc. (referred to as “Charmante”, "we", "us" or "our" in this privacy notice) is the data controller and responsible for your personal data.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below:
3. What personal data do we collect from you?
We collect and use the following information about you:
- Information that you provide by filling in enquiry forms, creating an account with Charmante, or by placing an order. Such information provided at the time of registering to use our website or requesting further services including, for example, name, home and/or business address, email address, telephone number, demographic information such as age and/or other information that may identify you as an individual. We may also ask you for information when you make an inquiry or when you report a problem with our website.
- If you contact us, we may keep a record of that correspondence.
- Details of your visits to our website including, but not limited to, traffic information, location information, weblogs and other communication information, whether this is required for our own billing purposes or otherwise and the resources that you access.
- We also gather anonymous demographic information, such as age, gender, preferences, interests, and favorites.
- We collect information relating to your interactions with us and our site, including your ip address, browser type, domain names, access times and referring website addresses and other information we collect through the use of cookies and similar technology. See the digital advertising & analytics section of this privacy notice to learn more about the use of this information and the choices available to you.
4. Why do we use your personal data and what basis do we rely on?
We may process your personal data for the purposes below and based on the following legal bases:
Purpose:
Purchasing process and delivery of products which includes taking and handling orders, delivering products and communicating with you about your orders.
Managing payments for the services we provide you which includes a billing process where you purchase a product through our website.
Service relationship which includes managing your account, providing customer support and communicating with you about our products and about your engagement with us, such as changes in our terms.
Communicating with you at your request to provide you with information about our products or solve your enquiries before purchasing any of our products.
Ensuring proper administration of our business which includes keeping appropriate records, resolving complaints and managing our business relationships and opportunities.
Preventing, detecting and fighting fraud or other illegal or unauthorized activities which includes monitoring operations, user activity and networks for fraud prevention and crime detection purposes.
Sending marketing communications about our services, products and our organization.
Profiling activities to make sure the commercial communications you receive are relevant to you and tailored to your preferences and expectations.
To establish, exercise or defend legal claims in suspected or actual legal proceedings.
To provide any requested information to the tax, regulatory, anti-money laundering or any other relevant authorities or public bodies, where required to do so, as well as any processing of your personal data in connection to specific legislation, statutory codes of practice and other legal or tax related obligations.
Legal basis for processing:
Necessary for the performance of our contract with you.
Necessary for taking steps prior to entering into a contract with you.
Necessary for our legitimate interest pursued by us or our service providers acting on our behalf or by a third-party insofar as such interests do not pose a high risk to your rights and freedoms.
Our legitimate interest is ensuring the continuity of our service.
Necessary for our legitimate interest pursued by us or our service providers acting on our behalf or by a third-party insofar as such interests do not pose a high risk to your rights and freedoms.
Our legitimate interest is preserving the security of our service.
Where you signed up for our newsletter or other content, we will send you relevant information based on your consent.
Where consent is not required, as you are an existing customer who purchased a similar product in the past, we may send you marketing communications based on our legitimate interest pursued by us insofar as such interests do not pose a high risk to your rights and freedoms. our legitimate interest would be promoting our business and to provide you with offers of relevant services and products. Please note that we will include an unsubscribe link in all our email communications, which removes you from receiving further communications.
Based on your consent.
Necessary for compliance with applicable laws and regulations.
Necessary for our legitimate interest pursued by us or our service providers acting on our behalf or by a third-party insofar as such interests do not pose a high risk to your rights and freedoms.
Our legitimate interest would be to ensure the safety and security of our facilities, employees and visitors against theft and vandalism.
How To Contact Us
If you have any questions regarding our privacy practices or how we handle your data, please contact our privacy team and data protection officer by sending an email to admin@charmantegems.com.